You can easily cancel your account in the app:

Go to Settings and scroll down to "Cancel account" (marked in red).

If you no longer have access to the app: Please contact our customer support. You will then receive a cancellation form as well as your customer number. Once you submit the form completely filled out, the cancellation will be initiated.

The regular withdrawal period is 30 days. After this period expires, withdrawal is no longer possible – the card can then only be cancelled regularly.

How to withdraw or cancel your card:

• Open the app and go to Settings
• Scroll down to "Cancel account"
• Fill out the displayed form completely and submit it

Our team will then review your request and get back to you.

You can find the Terms and Conditions directly in the app:

Go to "Legal" in Settings – there you will find the Terms and Conditions as well as other legal information.

Yes, after the one-month withdrawal period, a card contract with a minimum term of two years comes into effect.

You can find more information about this in our Terms and Conditions.