Top-up of your kingpay Mastercard Card is done via a collective account.

Top-up options:

• Real-time transfer
• Normal bank transfer

We will load your top-up directly to your card as soon as it reaches us.

How to find the bank details:

1. Open the kingpay app
2. Click the "Top up" button (bottom left)
3. Select "Top up card"
4. Select "Bank transfer"

Important note: Top-up of the kingpay Mastercard Card by third parties, e.g. for salaries, commissions, pensions: Please note that we do not approve top-ups from private individuals. Only verified salary payments and payments from family members are accepted for topping up your card.

Also note that a fee of €10 is charged for refunds to private customers.

There are different identification levels for cardholders. These levels regulate the top-up limits:

IDV (FDD – Level 2): Before issuing a physical kingpay Mastercard Card, it is necessary to provide identification. The annual top-up amount is €15,000 per year.

IDV+ (EDD – Level 3): With proof of the origin of your funds, we increase your annual top-up amount to €50,000.

king+: If you are a holder of a king+ Mastercard Card, we increase your annual top-up amount to €100,000.

Information about your current ID level can be found in your kingpay app.

You can find your PIN code in your kingpay app:

1. Click on “PIN” below your card in the app
2. Click on 'Show PIN'
3. Enter your app PIN
4. Your PIN will now be displayed

With this you can immediately make secure POS payments and withdraw cash with your kingpay Mastercard® Card at all Mastercard ATMs worldwide.

You can change the PIN in the kingpay app:

1. Click on "Settings" in the bottom right
2. Select "Set PIN"
3. Enter your new PIN

Important: To complete the process, you must enter your old PIN one last time in a chip & PIN transaction. To do this, insert your card into the payment terminal on your next payment and enter your OLD PIN.

Please note: Your PIN change cannot be performed with a contactless payment.

At ATMs: If you next use your card at an ATM, please immediately use your NEW PIN. It will be automatically activated in this case.

CVV is an acronym that stands for Card Verification Value. It is an additional security feature.

Usage: When making kingpay purchases over the internet, you must enter not only your 16-digit card number (together with name and expiration date) but also the CVV code.

Security: This code was randomly generated once for your card number. Only if both numbers match will the payment be verified.

Where to find it: The CVV code for your kingpay Mastercard is printed on the back of the card as part of the signature strip, and you are usually only asked for the 3 digits.

This code is used to verify transactions where the card is not physically present, such as online purchases, and it proves to the merchant that you have the actual card in your possession.

You can conveniently view the expiry date of your kingpay Mastercard Card on your physical card or in the app. It is noted directly on the card.

The kingpay Mastercard Card is equipped with modern security features:

• Chip and PIN technology
• 3D Secure procedures

These technologies ensure secure use of your card for all transactions.

Yes, your kingpay Mastercard Card is equipped with contactless payment technology that allows you to make payments quickly and easily.

Before first use of your card, however, you must activate it:

Card activation is very simple:

1. Top up your card
2. Make a payment with PIN entry in a local store

That's it, after that your card is activated and you can also make contactless payments.

Yes, the kingpay Mastercard Card is a full-featured payment card. You enjoy all the benefits of a Mastercard.

The kingpay Mastercard Card can be used worldwide at all acceptance points that accept Mastercard.

When you use your card for a transaction in a currency other than the currency in which your card was issued, the transaction is transmitted by the Mastercard payment network and converted to the currency in which your card was issued.

You can find the exchange rate at: https://www.mastercard.co.uk/en-gb/consumers/get-support/convert-currency.html

Comparison with ECB rates: Through this link you can compare the exchange rate applied to your transaction with the exchange rates published by the European Central Bank: https://www.ecb.europa.eu/stats/policy_and_exchange_rates/euro_reference_exchange_rates/html/index.en.html

Possible fees: You must be aware that we may charge a fee and this may apply to all foreign exchange transactions. This can be accessed on our website: kingcard.eu/prices

Important note about calculation: Currently, your exchange rate is calculated on the day the transaction is processed by Mastercard ("processing day"). Rates change daily at 14:05 USA Central Time Zone and remain for 24 hours.

You can block your kingpay Mastercard Card quickly & easily in your app to ensure it cannot be used for unauthorized transactions.

How to block your card:

1. Click Settings in the top right.
2. Then click 'Block card'

Then: Contact kingpay customer support (support@kingpay.eu). We will close your card and send you a new free replacement card.

A: In such a case, please contact our customer support:

By email: support@kingpay.eu

By phone: +49 89 215 299 959 Monday to Thursday from 9-5

After your 30-day trial period, you can transfer your accumulated cashback to your card balance at any time.

From then on, it is always directly available to you and you can use it normally.

With us, you benefit from various bonus offers:

‍Cashback offers: The two plans, king one and king+, include cashback rewards.

‍Referral program: You also earn credit when you invite a friend who stays active.

‍Special promotions: Additionally, there are regular special promotions where you can win attractive prizes and rewards.

The balance on the kingpay Mastercard Card is not interest-bearing.